Rustic Furniture with Custom Options in Ski Resort Design

Great chair from Flatrock, but wrong upholstery

Move-in of the furniture for this mountain designed home in the ski resort of Mammoth Lakes is not going to be until October, but the advantage of receiving the furniture now is that mistakes can be dealt with and by the time the furniture is installed, and all should be right with the world.

The rustic, hickory chairs from Flatrock were ordered in a black antique finish,
But, we ordered hides from Old Hickory Tannery to be sent to Flatrock to upholster the cushions. For some unknown reason, Flatrock chose to upholster the chairs in leather and send them out.

When receiving the chairs, the mistake was noted and, although Flatrock did receive the order with the correct information and they did receive the hair-on-hides, they did not offer any explanation. I have dealt with Flatrock for years (see Elegant Mountain) , so I expect no huge problems. Rather than send back all of the chairs, which would be a waste of time and money for all concerned, we asked them to ship us just the cushions upholstered in the hides and we will switch them out.  The correction will have taken  several hours of our time, and so far several weeks to actually correct, but  the correct chairs will be ready for move-in.  The cost of glitches like this  are absorbed by me as the designer, so my staff and I always try to minimize any possible problems from the start. When furnishing a large home, mistakes  can cost weeks of time and a lot of money – another reason to work with an experienced interior designer that can anticipate and then deal with problems!